Public Sector Solutions
MultiVue for Local Government Customer
Services
A Customer Data Integration (CDI) Solution is key to delivering
enhanced customer service which in turn leads to lower costs and
supports initiatives such as 'Tell us Once' and 'Getting it Right
First Time'. Find out more about MultiVue
for Customer Services.
MultiVue for Troubled Families
MultiVue is helping Local Authorities in the UK to identify who
the costly problem families are. MultiVue provides a single
real-time view of a child and family across agencies such as
councils, GP practices, social work, police and schools. Find out more about MultiVue
for Troubled Families.
MultiVue for Central Government
MultiVue is helping Central Government departments to get the
single citizen view that is needed to enable digital services
programmes, to reduce fraud, error and debt and enable Big Data
Analytics.
Find out more about Cloud enabled MultiVue for Central
Government.
Local Government Success Stories
2nd May, 3-4pm
Guest Speaker: Marlo Valente, Head of Enterprise Services at
Leicester City will discuss their use of a Citizen Index as a key
component of their Troubled Families Solution.
"Customer interactions cost us in the order of £15 for a face-to-face contact, £2.50 for a telephone call, and 20p for a self-service Web transaction. By unifying data from our disparate systems, MultiVue helps us save significant sums by achieving first contact resolution of 95% of customers service requests."
Geoff Connell, Deputy Head of ICT, The London Borough of Newham
More success stories...
105 West George Street
Glasgow
Scotland
G2 1PB
Tel: +44 (0)141 285 7150
Fax: +44 (0)141 285 7159
Registered in Scotland No. 144829
VAT No. 607 6345 40
